Pricing Policy

Providing high-quality healthcare involves professional regulation, ongoing education, specialist equipment, secure clinical software, medical emergency provision, rigorous infection prevention and decontamination, and continued investment in the materials and technology used in your care.

At Ohh!, our fees reflect the professional, preventative and personalised care we provide, while allowing us to maintain the high clinical standards our patients expect.

PAYG Advance Payment

PAYG appointments require advance payment of the applicable Ohh! Flow appointment fee to secure your booking.

Where an optional additional treatment or enhancement has been selected, such as an Ohh! Flow Boost, the additional fee is payable only if the treatment is confirmed as suitable and provided.

Cancellation & Rescheduling Policy

At Ohh! we reserve clinical time especially for you. To keep our diary fair and accessible to all patients, we operate a clear 48-hour cancellation and rescheduling policy.

If you need to change or cancel your appointment, please give us more than 48 hours' notice.

Where sufficient notice is provided, your advance payment can be transferred to a replacement appointment booked within 3 months of the original appointment date.

If you cancel or reschedule with less than 48 hours' notice, fail to attend, or arrive more than 10 minutes late and we are unable to provide your care, we reserve the right to retain an appropriate amount from your advance payment to reflect the loss arising from the clinical time reserved for you.

Where we are able to refill the appointment, any amount retained will take account of the resulting reduction in our loss. Where the reserved clinical time cannot reasonably be refilled, the amount retained may be up to the full applicable Ohh! Flow appointment fee.

This does not affect your statutory rights.

Where an advance payment has been retained following a late cancellation, failure to attend or late arrival, a new advance payment will be required to secure another PAYG appointment.

Appointment Reminders

We provide automated appointment reminders 7 days and 3 days before your visit to give you plenty of opportunity to make any necessary changes.

You can also manage your bookings online 24/7 through our website.

Please remember that leaving a voicemail, email or message while the practice is closed does not cancel your appointment at the time the message is left. Where available, please use your online booking account or follow the cancellation instructions provided in your automated reminder.

Ohh! Flow Maintenance Members

Ohh! Flow Maintenance Members do not make a separate PAYG advance payment for appointments included within their active membership, as their membership payments secure their allocated maintenance care.

If a member:

fails to attend;
cancels or reschedules within 48 hours; or
arrives more than 10 minutes late and we are unable to safely provide their care,

the appointment will be forfeited in accordance with the Ohh! Flow Maintenance Membership Terms & Conditions.

Members may either wait until their next scheduled membership appointment or pay their preferential member appointment rate to rebook sooner.

Our 48-Hour Policy

We understand that unexpected circumstances can arise. However, late cancellations and missed appointments leave clinical time that we are often unable to offer to another patient at short notice.

For this reason, our 48-hour cancellation policy applies consistently to all appointments.

Thank you for respecting the clinical time we reserve especially for you and for helping us keep appointments available for everyone who chooses Ohh!.

Stay Fabulous,
Team Ohh!